Claims Assistant

Organize, Communicate, and Drive Results in Legal Matters

Enter the forefront of legal services, a strategic landscape where each claim charts a course and every detail influences outcomes. Manage critical pre-litigation documentation, liaise seamlessly with clients and insurers, and ensure cases advance with accuracy. Elevate your career with impact, expertise, and balance, shaping results that matter.

Your Role

Be part of our client’s team as a Claims Assistant, supporting attorneys by managing pre-litigation documentation, organizing case files, and coordinating communication with clients, insurers, and internal teams. You’ll ensure cases progress smoothly, maintain accurate records, and contribute to effective legal strategies while developing your skills in a dynamic environment.

Career Snapshot

Employment Type: Indefinite term type contract
Shift: Day Shift, Weekends Off
Work Setup: Onsite, Bogotá

Perks & Benefits

• 5 days work week
• Weekends off
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime Office Locations - Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)

Who You Are

• Bilingual in English and Spanish (required)
• Minimum of 2 years’ relevant experience
• Strong understanding of First Party Property and Casualty claims and pre-litigation procedures (preferred)
• Excellent written and verbal communication skills
• Detail-oriented, well-organized, and able to multitask effectively
• Proficient in Microsoft Word, Outlook, and Excel
• Able to work independently and collaboratively within a team
• Capable of understanding and following written and verbal instructions
• Courteous, friendly, and professional in client and insurance interactions
• Maintains integrity, confidentiality, and ethical standards
• Outstanding multitasking skills with the ability to meet deadlines

Your Key Responsibilities

• Assist attorneys in preparing and organizing pre-litigation documentation, including gathering documentation and relevant records
• Manage case files from inception to closing under the direction of an attorney
• Work efficiently with a heavy case volume
• Communicate regularly and timely with clients, insurance companies, and third parties to gather information and updates on cases
• Maintain accurate and up-to-date case files in the firm’s case management system
• Manage and organize incoming and outgoing correspondence and emails
• Act as liaison for pre-suit communication between clients, attorneys, and insurance companies; escalate issues to attorney as necessary
• Collaborate with internal staff to ensure smooth transition of cases from pre-litigation to litigation stage

About the Client

Our client is a leading insurance plaintiff firm, providing expert representation for property damage, personal injury, nursing home negligence, and medical insurance claims. They have recovered over $750 million and handled more than 75,000 cases. With a team of over 45 attorneys across multiple states, they guide clients through complex claims, ensuring strategic, well-founded outcomes with integrity and expertise.

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

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